BOOKING AND ORDER TERMS

General Terms

By ordering our products and using the Biohealth website, you agree to these terms, which the Customer (individual or company) must read in full. In addition, the Customer is obliged to review the product descriptions of the items sold, the descriptions of treatments, and, if necessary, to consult a physician to ensure the suitability of the products and treatments with their state of health. You can view available treatments and products at the following link:

An order constitutes an agreement that both the Customer and Biohealth Europe Oy (3451696-1, hereafter “the Seller”) commit to abide by.

Biohealth Europe Oy does not guarantee uninterrupted or error-free operation of the website, as interruptions may occur. Biohealth Europe Oy is not liable for damages related to the use of the website.

Prepared on 2 August 2024

1. The Seller

Company: Biohealth Oy
Business ID: 3451696-1
Address: Westendintie 99 D, LH 02160 Espoo
Phone: +358 405884158
Email: info@biohealth

On the website, products are sold under the Consumer Protection Act by Biohealth Europe Oy.

2. Products and Their Detailed Description

Our website offers the following products and services:

• Health and Wellness services and device sales

• Nutritional supplements

• Health tests and laboratory examinations

3. Purpose of the Agreement

The purpose of this agreement is to define the detailed content of the product or service provided by the Seller, the related conditions, and the general terms of the online store, which are binding on both the Seller and the Customer. This agreement sets out the responsibilities of both parties and the conditions related to the order.

The Seller and the Customer commit to fulfilling their obligations and respecting the booking and delivery terms stated in this agreement.

4. Ordering and Booking

The Customer (private individual) must be of legal age and fully competent.
A company must be registered in the trade or association register, and its representative must have the right to represent the company.

The personal, address, and billing details provided by the Customer must be up to date and accurate. The Customer is obliged to immediately notify the Seller of any changes if they affect billing or delivery of the product.

A treatment booking is binding. If the Customer wishes to cancel a booking, it must be done at least 24 hours before the appointment. Cancellation is made via the confirmation link provided at the time of booking or by calling the Seller.

If the booking is not cancelled or is cancelled too late, the Seller has the right to charge the Customer the full price of the booked treatment.

5. Payment Terms

Payment services are provided by Vello in cooperation with Finnish banks and credit institutions. Vello will appear as the recipient of the payment on the account statement or card bill and forwards the payment to the merchant. Vello has a payment institution license.

In case of complaints, please contact the product supplier first.
Vello’s own terms of use can be found here: https://www.vello.fi/fi/kayttoehdot

6. Intellectual Property Rights of the Online Store

The content of the online store (images, texts, product information, trademarks, videos, logos, and tables) is protected by copyright held by the Seller or its partners. Unauthorized use or copying is prohibited. Intellectual property rights are governed by Finnish law.

7. Duration of the Agreement

The contractual and customer relationship enters into force upon acceptance of this agreement, i.e., when the Customer places an order via the online store and pays for the product, or alternatively makes a treatment booking through the website.

8. Data Protection

The preparation, processing, and delivery of the order may require the Seller to process personal data, which is always carried out in accordance with the applicable privacy notice, accepted by the Customer. These Terms and the Privacy Notice together constitute the agreement on the processing of personal data.

The Seller stores all information provided by the Customer with comprehensive security measures. Data storage and processing are carried out through service providers known to be secure, protected with strictly limited access rights, and processed only for the purpose for which they were collected. All information is always handled confidentially.

The Seller undertakes to ensure data security in a generally accepted and reliable manner and to take the necessary measures to prevent unauthorized third-party access to its information systems through appropriate technical solutions. However, the Seller does not guarantee complete data security.

9. Force Majeure

A force majeure is an unforeseen event that prevents or makes it unreasonably difficult for the Seller to fulfill its contractual obligations within the agreed time. Such events include war, rebellion, natural disaster, general interruption of energy distribution or unusually extensive disruption of telecommunications, fire, strike, blockade, or another equally significant and extraordinary reason beyond the control of the contracting parties.

The Seller must immediately inform the Customer of the force majeure and its effects, as well as when the force majeure has ended.

10. Other Provisions

These terms are governed by Finnish law. Disputes regarding the interpretation or enforcement of this agreement and its terms shall primarily be settled through negotiations. If no settlement is reached, disputes will be resolved by the District Court as the court of first instance.

Prepared on 2.8.2024