Booking and Order Terms and Conditions

1. Introduction & Acceptance

By ordering our products or booking treatments through the Biohealth website, you (the Customer, whether an individual or company) agree to these terms and conditions. Please read them in full. In addition, you must review the product and treatment descriptions and, if necessary, consult a doctor to ensure compatibility with your health condition.
For an overview of available treatments and products, please visit: [Link to treatments and products].

This order constitutes a binding contract between the Customer and Biohealth Europe Oy (business ID: 3451696-1, hereinafter "the Seller").

2. Seller Information

Company: Biohealth Europe Oy
Business ID: 3451696-1
Address: Westendintie 99 D, LH 02160 Espoo
Phone: 0405884158
Email: info@biohealth
Note: The website sells products in accordance with the Consumer Protection Act, and the Seller is Biohealth Europe Oy.

3. Products and Detailed Descriptions

Our website offers the following:

• Health and wellness services

• Nutritional supplements

• Health tests and laboratory tests

For full details, please refer to the individual product and treatment descriptions available on our site.

4. Purpose of the Agreement

The purpose of this Agreement is to define:

• The detailed content of the products and services offered by the Seller.

• The terms and conditions that apply to orders made through the online store.

Both the Seller and the Customer agree to fulfill their respective obligations as outlined in this Agreement, including the specified order and delivery terms.

5. Ordering and Booking

• Eligibility:

  • Individuals must be of legal age and have full legal capacity.

  • Companies must be registered in the trade or association register, and the representative must have the authority to act on behalf of the company.

• Information:

  • Customers must provide up-to-date personal, address, and billing information. Any changes affecting invoicing or delivery must be promptly communicated to the Seller.

• Reservation Policy:

  • Treatment reservations are binding. Cancellations must be made at least 24 hours before the treatment date via the provided confirmation link or by calling the Seller.

  • Late or no cancellations may result in full charges for the booked treatment.

6. Payment Service Terms

Payments are processed through Vello, our payment intermediary and service provider, in cooperation with Finnish banks and credit institutions. Vello appears on your bank statement or card invoice as the payment recipient and then forwards the payment to the Seller. Vello operates under a valid payment institution license.
For any payment-related complaints, please contact the product supplier.
For more details, please review Vello's Terms of Use: https://www.vello.fi/fi/kayttoehdot

7. Intellectual Property Rights

All content on the online store—including images, text, product information, trademarks, videos, logos, and tables—is protected by copyright held by the Seller or its partners. Unauthorized use or copying is prohibited under Finnish law.

8. Term of the Agreement

The contractual relationship is effective upon acceptance of this Agreement, which occurs when the Customer places an order or makes a treatment reservation and completes payment. The Agreement remains in force for all orders placed through the online store.

9. Data Protection

The processing, storage, and delivery of your order may require the Seller to process personal data. This will be done in accordance with our current Privacy Policy, which, together with these terms and conditions, forms an agreement on the processing of personal data.

• Data is stored with comprehensive security measures and processed only for the intended purposes.

• Access is strictly limited, and the Seller undertakes to maintain reliable data security.

• However, complete data security cannot be guaranteed.

10. Force Majeure

Force majeure refers to unforeseeable events that prevent or significantly delay the Seller's fulfillment of its contractual obligations. These may include:

• War, rebellion, or natural disasters

• General energy supply interruptions or widespread telecommunications failures

• Fire, strikes, blockades, or other extraordinary events beyond the control of the parties

The Seller will notify the Customer immediately of any force majeure event, its effects, and its resolution.

11. Governing Law and Dispute Resolution

These terms and conditions are governed by Finnish law. Disputes related to the Agreement and the interpretation or implementation of these terms should be resolved primarily through negotiations. If no agreement is reached, the dispute will be resolved by the district court in the first instance.

Prepared on 2.8.2024